What our Customers say...
The people at SERVPRO of Wichita Falls are AMAZING!We love to give shout outs to business who take EXCELLENT care of our customers.
Very professional. Would recommend less trips when possible.
Everything was fantastic!
I can't express how grateful we are the prompt attention and professionalism of the staff. KUDOS!
All service members we knowledgeable, respectful and professional.
I think the people did a great job overall, so I'm not exactly sure how the improve performance besides making sure the front door is closed and locked each time they leave the residence.
*This happened after a new team member monitored the residence. All teams were immediately reminded to follow all procedures to ensure it didn't happen again.*
Thank you for all your expertise. Will recommend. Leave damaged baseboard, I am having a hard time trying to find matching baseboards.
I will always use SERVPRO for any services!
Nikki gave SERVPRO of Wichita Falls a perfect ten, and noted our team was "Courteous and Professional."
You guys were simply amazing, start to finish. I have nothing but high marks for you and would recommend your business in a heartbeat.
"Everyone I spoke with was very friendly and helpful which was appreciated during this difficult process."
Would Dawn recommend SERVPRO of Wichita Falls?
"Absolutely...they were incredibly professional."
She also added, "You are awesome!"
Thank you, Dawn!
Thank you so much for all your help! We appreciate it!
Jason was wonderful and very caring and compassionate.
Friendly service. Plus, my carpets are clean and smell great!!
God surely placed this angel for our family during this accident that could have been a tragedy. Jason is every bit of the medic trained in Iraq and Afganistan for our soldiers. He is someone that will always be special for us. Great big hero thanks. Thank you for protecting our great country.
God put Jason where he needed to be for your customer. What a story.
If you have a need, the Ryan's will take care of you ??
With the spring storm season fast approaching, Denise and Kaycee helped us better understand the emergency services SERVPRO offers and what options we can make available to our clients. https://www.facebook.com/remaxlawton/photos
Very professional and hard working staff.
" Proud to have you guys around. Great job"
"Mold inspection and mold remediation is highly regulated in the state of Texas. A mold inspector cannot be a mold remediator, as this is a conflict of interest. That's why we like working with SERVPRO. They understand the process."
Have used SERVPRO on regular basis and always received superb service and personable workers. Carpets, furniture as well as air duct cleaning have super results! Highly recommend SERVPRO! Rita Vokes
When asked what we could do to better our performance?
Betty wrote, "nothing."
Thank you, ma'am!
Thank you for the great service! When my office had a large water leak last Friday evening, SERVPRO was there to get our business ready to go by Monday morning. The staff was very professional and friendly. They made sure to thoroughly clean up during the initial cleaning and afterward. Would definitely recommend their service if you are in need of 'damage control'. Thanks again.
From Google Reviews:
After my home was damaged due to a grease fire (and water damage from fire department) we called SERVPRO of Wichita Falls. They were extremely professional and made the claims process easy. They cleaned our contents with a thoroughness and respect that made me pleased with our choice to hire them. I definitely recommend SERVPRO of Wichita Falls!!!
From Google reviews:
"As a consumer, SERVPRO of Wichita Falls is such a great company to work with. From the time they began in Wichita Falls, they made the promise to be present in the time of need, whenever the time came, morning, evening, even in the middle of the night. Not only do they remediate the issue, they teach how to avoid it in the future!
From an agent point of view, the company truly has the consumers best interest at heart. Kaycee and Aaron are always involved in the work SERVPRO does; leading by example makes a huge impact on my experience, and I'm not alone. I have yet to have a bad experience, and am very happy with the work they do!"
"Thank you for the great service and knowledge during the time you serviced us."
(A state of emergency for nine counties in Oklahoma was declared on 14 June 2016 after severe floods and storms in the state that began Saturday 11 June, 2016.)
Kim noted on her certificate of satisfaction, in regards to how we could improve our performance, "return calls in a timely manner."
Additionally, she commented, "when they finally did get back to me, they moved fast and did a good job."
Thanks, Kim. We use these surveys to improve our services, and to train our staff to deliver the highest customer service.
This commercial property suffered a major ceiling leak, resulting in wet flooring and the need for restoration.
When asked if the SERVPRO of Wichita Falls on-site personnel were prompt, courteous, and attentive to their concerns, their answer was, "Yes, strongly agree."
The property managers response when asked if they would use SERVPRO of Wichita Falls for future restoration needs?
Thank you, Bobby, for a perfect ten score on your satisfaction with us!
Three nine scores. Five top ten on our customer survey.
Thank you, Joan. We use these scores to ensure we are constantly striving to improve our services, and your input helps!
When we complete a restoration or cleaning, we always ask our customers to complete the Certificate of Satisfaction survey.
Why? To learn how well we performed on your property.
Douglas noted he strongly agreed with the statement, "I would use SERVPRO of Wichita Falls who assisted me during this loss for future cleaning and/or restoration needs."
Thank you, Douglas.
When asked about their experience with SERVPRO of Wichita Falls:
"I would recommend the SERVPRO franchise to my friends, family and colleagues"
The customer replied, "Strongly Agreed."
Another perfect ten on our scorecard of customer service!
When it comes to commercial and residential restoration services, SERVPRO is a leader in the industry.
Flint, owner of Flint Inspection Consulting Services, is one of our disaster response partners. We rely on his company to test and identify asbestos and lead paint at our customers sites.
Flint said, "SERVPRO of Wichita Falls is a great organization. We've worked with other disaster recovery people in the past, but SERVPRO does it right. They're the most conscientious team regarding their customers property, they know the regulator requirements and follow them, and we love their commitment to restoration."
Thank you, Flint. Our dedication to the health and safety of our customers is supported by all you do!
Faster to any size disaster.
"Like it never even happened."
Those statements are at the core of SERVPRO of Wichita Falls. We truly understand your loss, and know you want your business restored to normal ASAP.
That's why we partner with local companies who've proven to us they have the same commitment to our customers.
Tom Nichols at Breegle Building Products/Abbey Carpet and Floor agrees with our customer service philosophy, and said, "We love working with SERVPRO of Wichita Falls. Everyone is professional and we're working together to take care of our customers."
Thanks, Tom. We love providing our customers with the best customer service!
Faster to any size disaster, including yours, often means bringing in one of our area partners.
When your disaster requires professional fire and water restoration, you call SERVPRO of Wichita Falls.
When your disaster requires professional demolition and reconstruction, we call Mike Boyd at Boyd Insurance Repair.
We have partnered with Mike on many commercial and residential repairs in order to assist our customers in the restoration process.
Mike said, "We have an excellent partnership with SERVPRO of Wichita Falls. I know when I arrive on-site they have already taken care of the customer with their restoration process, letting me focus on helping the customer rebuild. I highly recommend their services."
When you call SERVPRO of Wichita Falls to your site, not only do we respond Faster to Any size Disaster, we may need to enlist the help of one of our emergency response partners.
Nelda from Cactus Abatement and Demolition frequently fields our phone calls and works with us when we find mold contamination.
Nelda stated, " We can't say enough about SERVPRO of Wichita Falls. We love working with them! Everyone is so professional, we always get all the information we need to do our job, and it's just an excellent relationship!"
Thank you, ma'am. We enjoy working with you in order to provide outstanding service to our customers!
SERVPRO of Wichita Falls utilizes the latest technology and professionally trained staff when we respond to a customer in crisis.
We also use technology to interact with our customers and ask for feedback on our performance.
Tom at the Texas Department of Human Services noted on his certificate of satisfaction, "Do not have a printer to print and sign. We were very satisfied with services provided."
Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds. While the Postal Service has no official motto, the popular belief that it does is a tribute to America's postal workers.
SERVPRO of Wichita Falls was honored to serve one of our area USPS centers. Randal noted we were "fast, on time, professional."
Thank you, Randal. We appreciate your team, too!
Aaron, I would like to thank you and your guys for all you have done.
The floors look great!!!
Thank you all again so much.
Aaron and David were great! The service was above excellent!
I am so happy with the professional job that SERVPRO has done on my house. I am so grateful for the help they gave us.
We were pleased with the service. Jeremy explained everything, but I was a little confused about who tore out the materials after the damage was assessed. I found out our contractor did. Thank you for your immediate response to our problem. We are very pleased.
Just keep doing what you're doing! Loved the great job, knowledgeable and courteous staff!
The men were so courteous and made sure we knew what they were doing. We also have a large dog and they were great about working with her in the house. Thank you very much!
Excellent job from pack out to move in. The crew was very helpful!
The team was super sweet, watching for the animals and left nothing unturned.
Very efficient, prompt, personable crew.
Absolutely amazing crew! Would highly recommend.
They were all professional, polite, hard working men.
The two guys who did the majority of our work were incredible! Hard workers, does not do justice to their work ethic and commitment.
Service was great and Tyler was so good to work with
They were absolutely fantastic!!!
Very excellent service!
The explanations of the process was clear. Aaron was friendly and helpful in taking various readings in each individual room and explaining the readings.
My brother used SERVPRO for a problem at his home in Wimberly, Texas. I can see why he was so pleased. Aaron and team did an amazing (and fast) job of helping to dry out our house. They were AWESOME!
Can't think of anything to improve on your performance. Very pleased with the thoroughness of the team work.
No improvements needed! They have been great!
From the first representative, then Kaycee and the clean up crew, everyone was helpful and professional and was understanding of our circumstance. Thank you so much!
Nothing to improve, it was a wonderful experience!
Everything was great!
Thank you for the great service!
We were very satisfied with services provided.
Our SMR made this whole process so much less stressful than we thought it would be. Tyler Watts explained the
whole process to us and told us exactly what they were going to do and that’s exactly what he and his crew did.
My house feels brand new again. Thank you again so much Tyler.
SERVPRO of Witchita Falls came through for my family and I big time! Water damage is nothing to drag your feet on and these guys did not disappoint. They were on the job immediately and the communication between us and the insurance company could not have been smoother. Thanks guys!
I had a small roof leak and wanted to make sure it was fixed properly. The SERVPRO team was quick to respond and very professional. After testing for moisture, I didn't end up needing their services but it was nice to have the peace of mind and I appreciate their honesty. I would 100 percent rely on them again if we had any water issues in our home.
Awesome and professional service!
These people are the best! Great workers! They EXPLAIN everything they are going to do!
"These good people saved the day several times when I worked at the Holiday Inn Express & Suites - Wichita Falls!"
"Electra Healthcare Center had a kitchen fire Tuesday night 1/10/18. The Electra Fire Department was onsite in one minute of receiving the call. Fire was put out quickly but there was smoke and water damage. SERVPRO of Wichita Falls were called and were onsite within 45 minutes and done an exceptional job of cleaning up so the residents could come back to the facility. Excellent job Aaron you and your team are the best. You service and professionalism will always be remembered."
"These gentlemen came to clean up my mess and they were so profession
Facebook Review- "SERVPRO is absolutely amazing! They came out (same day) and went ABOVE and BEYOND the call to take care of me! Great professionalism which put my fears and worries at ease. I can not thank them enough!"
I called SERVPRO this past Monday morning to deal with 2 fairly large spots of dog vomit which our Lucy presented us with on our 1 month old living room carpet. They scheduled me for same-day service (Unbelievable). Zac and Jeremy arrived exactly at the time scheduled and solved my problem expediently and professionally. They also gave me some suggestions on how to deal with small spots in the future. I have never used SERVPRO before, and understandably, I hope I never have to use their services again. But rest assured, I will tell my friends here in Burkburnett about them and HIGHLY recommend them. My carpet (as their slogan says) looks "Like it never even happened." Thank you SERVPRO and thank you Zac and Jeremy. 5 STARS, for sure
Facebook Review - 5 stars - "Absolutely love these guys! Everyone is super friendly and very informative!"
Facebook Review - 5 stars - "These guys are the best! They come give you an estimate, do great work and are extremely involved in our community and local nonprofits."
Facebook Review - 5 Stars - "We had the best experience possible with Aaron and his crew. I would recommend them 100%!"
Facebook Post - Furniture Medic by Ron Pierce "The entire team is professional. Honored to work with them!"
Facebook Post - "Love this hard working group of young professionals and they do a great job."
Facebook Post - "Thanks for the great job you did for us. Courteous, Prompt, Professional staff that went beyond my expectations. I couldn't be more satisfied with the work they performed. Would recommend them to any and all people in need."
Facebook Review - 5 Stars - This company helped us out this last week when our house unexpectedly flooded when I was out of town. They came around 10pm and didn't leave the first night until around 2am. They have been at my house all week and I would recommend them to everyone!
Facebook Review - 5 Stars - When our church was flooded in May, SERVPRO came to our rescue! We couldn't have asked for a more professional and thorough experience. The team at SERVPRO went above and beyond our expectations, even coming out in the middle of the night to stabilize the situation! Thank you, Aaron and Kaycee, for all you have done to help restore our church! God bless you!
Facebook Review - 5 stars - Super job! It looks like I got brand new carpet!